Delivery and Return
At Charmant, we strive to provide a seamless shopping experience, including reliable delivery and an easy returns process. This policy outlines how we handle shipping, delivery, and returns for your purchases.
1. Delivery Policy
1.1 Shipping Options
We offer the following shipping methods to meet your needs:
Standard Shipping: Estimated delivery within 5–7 business days.
Express Shipping: Estimated delivery within 2–3 business days.
International Shipping: Delivery times vary depending on the destination, typically 7–14 business days.
1.2 Shipping Costs
Shipping fees are calculated based on your location, the shipping method selected, and the total order value. Shipping costs will be displayed at checkout.
1.3 Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays). Custom or personalized items may take additional time to craft and ship.
1.4 Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use the tracking number to monitor the status of your delivery.
1.5 International Deliveries
For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and vary by country. Charmant is not responsible for delays caused by customs.
1.6 Delivery Issues
If your package is delayed or lost in transit, please contact us at support@charmant.com. We will work with the carrier to resolve the issue promptly.
2. Return Policy
2.1 Return Eligibility
We accept returns for most items within 30 days of receipt. Items must meet the following criteria to be eligible for a return:
Unworn and in their original condition.
Accompanied by the original packaging, including tags and proof of purchase.
Custom or personalized items, such as engraved jewelry, are non-refundable unless they arrive damaged or defective.
2.2 Return Process
To initiate a return:
Contact us at returns@charmant.com with your order number and reason for the return.
We will provide a return authorization and instructions for shipping the item back to us.
Once we receive and inspect the returned item, we will process your refund or exchange.
2.3 Refunds
Refunds will be issued to the original payment method within 5–7 business days after the return is processed. Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
2.4 Exchanges
Exchanges are subject to item availability. If the requested item is unavailable, we will issue a refund instead.
2.5 Return Shipping Costs
For domestic returns, customers are responsible for return shipping costs unless the return is due to an error on our part.
For international returns, all shipping fees, customs duties, and taxes are the responsibility of the customer.
3. Non-Returnable Items
The following items are non-returnable:
Custom or personalized jewelry.
Gift cards.
Items marked as final sale.
4. Damaged or Defective Items
If you receive a damaged or defective item, please notify us within 7 days of delivery. Contact us at support@charmant.com with photos and a description of the issue. We will arrange for a replacement or refund.
5. Contact Us
For questions or assistance regarding delivery and returns, please contact us:
Email: support@charmant.com
Mailing Address: 123 Elegance Lane, Style City, NY 10001, USA
