Privacy Policy

1. Information We Collect

We collect the following types of information when you interact with our Service:

1.1 Personal Data

This includes:

• Account Information: Name, email address, phone number, and shipping or billing details provided when you make a purchase or sign up for an account.

• Payment Information: Credit card details, billing addresses, and transaction history.

• Communication Data: Messages sent via contact forms, emails, or live chat.

1.2 Usage Data

Automatically collected data includes:

• Device Information: IP address, browser type, operating system, and device identifiers.

• Log Information: Pages viewed, session duration, and referral sources.

• Cookies and Tracking: Data collected via cookies and similar technologies for analytics and personalization.

1.3 Third-Party Data

We may receive additional information from partners such as payment processors, social media platforms, and advertising networks.

2. How We Use Your Information

We use your data for:

• Order Fulfillment: Processing orders, managing payments, and delivering products.

• Communication: Sending order updates, newsletters, and promotions. You can opt out at any time.

• Improvement: Analyzing website activity to enhance our Service and user experience.

• Personalization: Providing tailored recommendations and offers based on your preferences.

3. Legal Basis for Processing (For EU/UK Residents)

Under GDPR, we process personal data based on:

• Consent: When you agree to receive marketing materials.

• Contractual Necessity: For fulfilling orders or providing services.

• Legitimate Interests: To improve our Service and run our business.

• Legal Obligations: Compliance with tax, legal, or regulatory requirements.

4. Sharing of Information

We do not sell or rent your personal data. We may share your data with:

• Service Providers: Third parties like payment processors, hosting providers, and analytics tools under strict confidentiality agreements.

• Legal Authorities: To comply with legal obligations or respond to valid legal requests.

• Business Transfers: In the event of a merger, acquisition, or sale.

5. Your Data Rights

Depending on your location, you have specific rights:

• Access: Request access to your personal data.

• Correction: Request corrections to inaccuracies in your data.

• Deletion: Request data deletion under certain conditions.

• Opt-Out: Opt out of marketing or the sale of data (CCPA).

To exercise these rights, contact us at privacy@charmant.com.

6. Data Retention

We retain your data only as long as necessary for:

• Order fulfillment and Service delivery.

• Legal compliance and dispute resolution.

7. Security of Your Information

We use industry-standard measures to protect your data from unauthorized access or breaches. However, no system is completely secure, and we encourage you to protect your account credentials.

8. Children's Privacy

Our Service is not intended for users under 16 years of age. We do not knowingly collect data from children. If we discover we have collected such data, we will delete it promptly.

9. Cookies and Tracking

We use cookies to:

• Enhance website functionality.

• Personalize your experience.

• Track usage for analytics.

Refer to our Cookie Policy for detailed information.

10. Third-Party Links

Our Service may include links to external websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before sharing your data.

11. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page, and significant changes will be communicated via email or platform notifications.

12. Contact Us

For questions or concerns about this Privacy Policy or your data, please contact us:
Email: privacy@charmant.com
Mailing Address: 123 Elegance Lane, Style City, NY 10001, USA